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DISPUTES AND COMPLAINTS RESOLUTIONWe received a total of 113 emails from members and investors during the last financial year, addressing investment-related matters and providing advice on investor rights issues. This represents a 14% decrease compared to the previous year. The decline could be attributed to companies having become more transparent in engaging with shareholders. There were closer interactions to allow companies to address shareholders%u2019 concerns and viewpoints directly, reducing the need for email communication. We also noted that Shareholders are increasingly aware of their rights. They now feel empowered to raise concerns directly with company management and boards during Annual General Meetings (AGMs) and Extraordinary General Meetings (EGMs). A significant number of emails from shareholders were about seeking clarification on corporate actions and governance-related and board decisions impacting their investments. Minority shareholders had also emailed us their concerns about exit offers when companies go private or delist, the most notable being OCBC%u2019s offer for Great Eastern and Boustead%u2019s offer to take its company private. SIAS had provided guidance to protect minority shareholders%u2019 rights. Shareholders of delisted companies also sought advice on their shareholder rights. Emails were also received from CLOB shareholders seeking guidance on disposal of their CLOB shares. We remain committed to our mission of advocating for minority shareholders. Through our %u201cIn the Boardroom and not in the court room%u201d approach in engaging with companies%u2019 boards, we will continue to be a strong voice for minority shareholders whilst educating the investing community on governance and investor rights issues.Kopi with CapitaLand Investment (12 April 2024) BRIEFING SESSIONS WITH LISTED COMPANIES SIAS organises briefing sessions with listed companies for companies%u2019 shareholders/ unitholders to meet with the management ahead of the companies%u2019 Annual General Meetings (AGMs) to better understand the latest financial year performance and company growth plans, giving them the opportunity to also raise any queries and concerns. SIAS continued to organise briefings with the shareholders of CapitaLand group, Singtel, Keppel, SingPost, NetLink NBN Trust and more. Dialogue with Sabana Industrial REIT (1 August 2023)DIALOGUE SESSIONS WITH LISTED COMPANIES Organised by SIAS, dialogue sessions with listed companies allow 2-way exchange of questions and information between management and their shareholders prior to their Extraordinary General Meetings (EGMs). This platform allowed companies to demonstrate the best practice of publicly addressing shareholders%u2019 substantial and relevant questions before the closing date and time for the lodgment of the proxy forms. Shareholders obtained clarity on the rationale of the corporate actions directly from the management before casting their votes at the EGM. 6825TH ANNUAL REPORT | 2023 - 2024